Contact Us ● (888) 822-8293

Conditions of Sale


Sales Policy

All prices are subject to change without notice.  

Terms

Customers within Continental US: Terms are Net 30 days after credit approval, Prepaid, or Credit Card. An unpaid invoice is considered late if not received within 30 days from invoice date. A service charge of 1½% per month will be charged on all overdue accounts. There is no minimum order requirement. For international customers, please contact Customer Service for terms.

Shipping

We reserve the right to use our own discretion in making shipments, unless specific shipping instructions are given on an order. Shipping charges: for customers in the 48 contiguous states, free shipping may be offered (customers in Alaska, Hawaii, and Puerto Rico, please call for charges). Please contact our Customer Service Department regarding the costs of shipping and drop shipments at (888) 822-8293. 

Claims

If you have received a damaged package or refuse shipments, immediately notify our Customer Service Department at (888) 822-8293, and we will notify the freight delivery company.  Please note there is a 3 business day grace period to report any damaged merchandise from the time the shipment is received. After this time period, any damages become the responsibility of the customer. BV Medical cannot be responsible for any loss, damage, detention or delay caused by the elements, fire, strike, insurrection, riot, shortage of goods or transportation, civil or military authority, or by any other cause which is unavoidable or beyond our reasonable control. 

Substitution Policy

BV Medical reserves the right to substitute equal or higher value/quality parts or products to fulfill an order, within reason, considering comparable functionality and appearance.  Minor cosmetic differences sometimes occur on product packaging or in some products, compared to advertising literature, due to continuous improvement process.

Return Policy 

BV Medical is committed to ensuring that every order you receive arrives to your satisfaction. If your product is the wrong size, fit, or damaged please call (888) 822-8293 and a Customer Service Representative will assist you with your questions and concerns.  A Return Authorization number is required for all returns. Once an RA number has been issued, carefully repackage the item(s) you wish to return and ship to: 

BV Medical
Attention: Return Department/RA Number 
28W206 Commercial Avenue Unit B
Lake Barrington, IL 60010

Freight collect returns will not be accepted. All returns must be shipped prepaid by customer and clearly marked with the Return Authorization number issued by our Customer Service Department. Please retain all tracking information and a copy of your packing slip for your records. All authorized returns not received by BV Medical within 14 days after being issued will be voided. All authorized returns are subject to a twenty-five percent (25%) restocking charge. Returned goods must be in an unused, resalable condition, and may not be older than 30 days. Damaged merchandise or items requiring re-packaging will be billed at full cost. In addition, BV Medical reserves the right to refuse such shipments. Parts are not returnable for credit.

Limited Warranty

All BV Medical products which prove to be defective in material or workmanship within the warranty period will be repaired or replaced at our discretion when returned prepaid to: 

BV Medical
28W206 Commercial Ave., Unit B
Lake Barrington, IL 60010

 

We reserve the right to make the final determination as to whether the specific warranty is applicable to the returned item. If you have received a defective item from BV Medical, please call our Customer Service Department at (888) 822-8293 and a Customer Service Representative will assist you with the return process. 

Battery Powered Products

Where batteries are supplied with the original equipment, BV Medical does not provide any warranty as to the life that those batteries will provide. See the individual instruction manual for proper information as to the replacement of batteries.

Agreement to Conditions 

Purchase of products sold by BV Medical implies customer agreement to Conditions of Sale.

6/4/2020