FAQs

Looking for an answer to a question? You have come to the right place! Just click the question to view the answer. If you would like to speak to one of our Customer Service representatives then call us at (888) 822-8293. We would be happy to help!

 

Company Questions

We are a small business with a big mission. We have been family-owned and operated since 1989, and we rapidly deliver diagnostic, respiratory, and medical instruments with the right quality, right quantity, at the right time, at a fair price. Our vision is to enhance customers' health through a committed working relationship. Learn more about us.

We are open from Monday to Friday from 8:00 AM to 3:30 PM Central. Hours may vary depending on holidays. Can't reach us? Leave us a voicemail at (888) 822-8293 or email us at orders@bvmedical.com for any questions or concerns, and one of our representatives will get back to you!

We are open from Monday to Friday from 8:00 AM to 4:00 PM (CST). Hours may vary depending on holidays. Call us at (888) 822-8293, leave a voicemail, or email us at orders@bvmedical.com for any questions or concerns, and one of our representatives will get back to you!


Product Questions

Prescriptions are required for specific items. For more information on Prescription Required items please read Prescription Information.

Check back on our website weekly or contact us at (888) 822-8293 to get information regarding availability.

Yes, we do! You can look under the product descriptions for a clickable and downloadable Instruction Manual. Can't find the Instruction Manual you're looking for? Please contact our Customer Service at (888) 822-8293.

Request a Spec Sheet from BV Medical. A Spec Sheet includes product description, product IDs, packaging, dimensions, product features, specifications, barcodes, and more. Please contact our Customer Service at (888) 822-8293 or email us at sales@bvmedical.com. You can also read BV Insights for company, customer, and product insights.

Click the accordion tab, and you will be able to view more information. For example, if you click the "Details" with the plus symbol then it will drop down and show you all the product details available for that product. Click the tab again, and it will close. Please contact our Customer Service representatives if you have questions or concerns regarding this at (888) 822-8293. We would be happy to help!

Contact our Customer Service at (888) 822-8293, and we will try to obtain the product you are looking for or look for an alternative to best suit your needs!


Shipping Questions

BV Medical offers free standard shipping on our online shopping platform. Free standard shipping is defined as 1-5 business days through USPS. Free standard shipping is only offered to the contiguous United States. Alaska, Hawaii, and territories are subject to shipping fees. If you have anymore questions or concerns then please contact us.

We do ship to Canada and is subject to shipping fees. Please contact our Customer Service representatives if you have questions or concerns regarding this at (888) 822-8293.

We do not ship beyond the United States and Canada on our website. Please contact our Customer Service representatives if you have questions or concerns regarding this at (888) 822-8293.

Click "Check box if this is a gift." It will prompt you to add an optional gift message. If not then no worries! The message will be printed on a card and shipped with the order. Messages with offensive or inappropriate content will not be sent. If you have questions or concerns then don't hesitate to contact us at (888) 822-8293. We would be happy to help!

Yes! You can pick up your order. Just select local pickup at checkout. We only offer local pickup Monday through Friday from 9:00 AM to 3:00 PM. If this pickup time does not work for you then we recommend selecting Free Standard Shipping. If you have questions or concerns then don't hesitate to contact us at (888) 822-8293. We would be happy to help!


Checkout Questions

Discount codes are case-sensitive, so please make sure they are put in correctly. Still not working? Unique discounts codes can only be used once per person. Some discount codes have product exclusions, so make sure the discount code applies to the product. If you have any more questions or concerns then don't hesitate to contact out our Customer Service at (888) 822-8293.

When you go to your cart, please add a note stating that you will email your Sales Tax Exemption Certificate. Email your Sales Tax Exemption Certificate to orders@bvmedical.com. We will verify the certification and remove the sales tax if applicable. If you do not provide the certificate then we will cancel your order. If you have any questions or concerns then don't hesitate to contact out our Customer Service at (888) 822-8293.

No, you don't have to create an account! We understand you may not want to create an account, so you can checkout as a guest. If you have any more questions or concerns then don't hesitate to contact out our Customer Service at (888) 822-8293.


Payment Questions

We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, Elo, Shop Pay, Apple Pay, PayPal, PayPal Express, Facebook Pay, Google Pay, and Amazon Pay.

When using electronic payment methods, there is often double or pending charges. These are called Authorization Holds and it is banking industry practice when it comes to electronic transactions using debit or credit cards. Your card will only be charged once though. If the duplicate transaction does not clear within 31 days then please contact your financial institution for rectification, and if there is anything we need to do on our end then please let us know. If you do not see a correction on your statements within 31 days then please don't hesitate to contact our Customer Service at (888) 822-8293.


Return Questions

We do accept returns, but returned goods must be in an unused and resalable condition. All authorized returns are subject to a twenty-five (25%) restocking charge. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. For more details, refer to our Refund Policy page. Contact our Customer Service at (888) 822-8293 or email us at orders@bvmedical.com if you would like to start a return.

If your product is the wrong size, fit, or damaged please call (888) 822-8293 and a Customer Service Representative would be happy to assist you!

If your product is the wrong size, fit, or damaged please call (888) 822-8293 and a Customer Service Representative would be happy to assist you!


Security Questions

You can find our Privacy Policy by clicking the link or going to the bottom of our website. If you have any further questions or concerns, please contact our Customer Service at (888) 822-8293 or email us at orders@bvmedical.com

BV Medical will only correspond with you through our official email domain of bvmedical.com such as info@bvmedical.com, orders@bvmedical.com, sales@bvmedical.com, etc. or by phone. You will only receive text messages from BV Medical if you opt in for SMS notifications during checkout. Please do not open any suspicious links. We will never request additional payment from you for redelivery. If you have any further questions or concerns, please contact our Customer Service at (888) 822-8293 or email us at orders@bvmedical.com


Wholesale Questions

Check out our Wholesale Information page. If you have any further questions or concerns, please contact our Customer Service at (888) 822-8293 or email us at sales@bvmedical.com

Click here for our Conditions of Sale.


My question isn't on here...

We are always looking to add to our FAQs! Reach out to us at (888) 822-8293 or orders@bvmedical.com. We will be happy to answer your question!