FAQs

Do you do bulk/wholesale orders?

Yes, we do! Please contact our Customer Service at (888) 822-8293 or email us at sales@bvmedical.com 

What do you mean by "Free Standard Shipping"? 

BV Medical offers free standard shipping on our online shopping platform. Free standard shipping is defined as 3-5 business days through USPS. If you have anymore questions or concerns then please contact us.

What do you mean by "Prescription Required"?

Prescriptions are required for specific items. For more information on Prescription Required items please read Prescription Information.

How soon will you get a product that is sold out? 

Check back on our website weekly or contact us to get information regarding availability as soon as possible! 

Do you ship to Canada? 

We do ship to Canada. However, please note due to recent events there may be additional fees applied to shipping. Please contact our Customer Service representatives if you have questions or concerns regarding this at (888) 822-8293 or email at orders@bvmedical.com.

Do you have Instruction Manuals online?

Yes, we do! You can look under the product descriptions for a clickable and downloadable Instruction Manual. Can't find the Instruction Manual you're looking for? Please contact our Customer Service at (888) 822-8293.

What hours are you open? 

We are open from Monday to Friday from 8:00 AM to 4:00 PM (CST). Hours may vary depending on holidays. Can't reach us? Leave us a voicemail at (888) 822-8293 or email us at orders@bvmedical.com for any questions or concerns, and one of our representatives will get back to you!

Where can I get more information on a certain product?

Request a Spec Sheet from BV Medical. A Spec Sheet includes product description, product IDs, packaging, dimensions, product features, specifications, barcodes, and more. Please contact our Customer Service at (888) 822-8293 or email us at sales@bvmedical.com.

The product I am looking for is not available on your website. Are you able to get the product? 

Contact our Customer Service, and we will try to obtain the product you are looking for or look for an alternative to best suit your needs! 

Where are your Conditions of Sale? 

Click here for our Conditions of Sale.

What payment methods do you accept? 

We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, Elo, Shop Pay, Apple Pay, Google Pay, and Amazon Pay.