We are a small business with a big mission. We have been family-owned and operated since 1989, and we rapidly deliver diagnostic, respiratory, and medical instruments with the right quality, right quantity, at the right time, at a fair price. Our vision is to enhance customers' health through a committed working relationship. Learn more about us.

Our business hours are open Monday to Friday from 8:00 AM to 2:30 PM Central, and our Customer Service hours are 10:00 AM to 1:00 PM. Hours may vary depending on holidays. Refer to our Google Business Listing for holiday hours. Can't reach us? Leave us a voicemail at (888) 822-8293 or email us at orders@bvmedical.com for any questions or concerns, and one of our representatives will get back to you!

Our Customer Service Team is available from Monday to Friday from 10:00 AM to 1:00 PM Central. Hours may vary depending on holidays. Refer to our Google Business Listing for holiday hours. Call us at (888) 822-8293, leave a voicemail, or email us at orders@bvmedical.com for any questions or concerns, and one of our representatives will get back to you!

Prescriptions are required for specific items. For more information on Prescription Required items please read Prescription Information.

Check back on our website weekly or contact us at (888) 822-8293 or orders@bvmedical.com to get information regarding availability.

Yes, we do! You can look under the product descriptions for a clickable and downloadable Instruction Manual. Can't find the Instruction Manual you're looking for? Please contact our Customer Service at (888) 822-8293 or orders@bvmedical.com.

Request a Spec Sheet from BV Medical. A Spec Sheet includes product description, product IDs, packaging, dimensions, product features, specifications, barcodes, and more. Please contact our Customer Service at (888) 822-8293 or email us at orders@bvmedical.com. You can also read BV Insights for company, customer, and product insights.

Click the accordion tab, and you will be able to view more information. For example, if you click the "Details" with the plus symbol then it will drop down and show you all the product details available for that product. Click the tab again, and it will close. Please contact our Customer Service representatives if you have questions or concerns regarding this at (888) 822-8293 or orders@bvmedical.com. We would be happy to help!

Contact our Customer Service at (888) 822-8293 or orders@bvmedical.com, and we will try to obtain the product you are looking for or look for an alternative to best suit your needs!

BV Medical offers free standard shipping on our online shopping platform. Free standard shipping is defined as 1-5 business days through one of our preferred shipping carriers (FedEx, UPS, or USPS). Free standard shipping is offered to the entire United States. U.S. Territories and Canada are subject to shipping fees. If you have anymore questions or concerns then please contact us.

Yes, we do! BV Medical offers free standard shipping on our online shopping platform. Free standard shipping is defined as 1-5 business days through one of our preferred shipping carriers (FedEx, UPS, or USPS). If you have anymore questions or concerns then please contact us.

We do ship to Canada and is subject to shipping fees. Our two shipping options to Canada are Economy International (6 to 10 business days) - $35.99 and Express International (1 to 2 business days) - $78.99. Please be aware there may be customs clearance delays which are out of our control and can impact the shipment delivery date. Please contact our Customer Service representatives if you have questions or concerns regarding this at (888) 822-8293 or orders@bvmedical.com.

Our two shipping options to Canada are Economy International (6 to 10 business days) - $35.99 and Express International (1 to 2 business days) - $78.99. Please be aware there may be customs clearance delays which are out of our control and can impact the shipment delivery date. Please contact our Customer Service representatives if you have questions or concerns regarding this at (888) 822-8293 or orders@bvmedical.com.

We do not ship beyond the United States and Canada on our website. Please contact our Customer Service representatives if you have questions or concerns regarding this at (888) 822-8293 or orders@bvmedical.com.

Add a note to your order that it is a gift and add your message. Messages with offensive or inappropriate content will not be sent. If you have questions or concerns then don't hesitate to contact us at (888) 822-8293 or orders@bvmedical.com. We would be happy to help!

Yes! You can pick up your order, but you must notify us in advance by contacting us via (888) 822-8293 or orders@bvmedical.com. We only offer local pickup Monday through Friday from 10:00 AM to 2:00 PM. This may be impacted by holidays. If this pickup time does not work for you then we recommend selecting Free Standard Shipping. If you have questions or concerns then don't hesitate to contact us at (888) 822-8293 or orders@bvmedical.com. We would be happy to help!

We will send you an email notification that your order is on the way! You can track your shipment by clicking the "View your order" button in that email. If you need assistance on tracking your order then contact our Customer Service at (888) 822-8293 or orders@bvmedical.com. We would be happy to help!

If you have a large order then they may be shipped out in multiple boxes. We will provide you a master tracking number that includes all boxes included in the shipment. Please contact our Customer Service representatives if you have additional questions or concerns regarding this at (888) 822-8293 or orders@bvmedical.com. We would be happy to help!

Please refer to our frequently asked Return Questions below.

Yes! You can pick up your order, but you must notify us in advance by contacting us via (888) 822-8293 or orders@bvmedical.com. We only offer local pickup Monday through Friday from 10:00 AM to 2:00 PM. This may be impacted by holidays. If this pickup time does not work for you then we recommend selecting Free Standard Shipping. If you have questions or concerns then don't hesitate to contact us at (888) 822-8293 or orders@bvmedical.com. We would be happy to help!

Discount codes are case-sensitive, so please make sure they are put in correctly. Still not working? Unique discounts codes can only be used once per person. Some discount codes have product exclusions, so make sure the discount code applies to the product. If you have any more questions or concerns then don't hesitate to contact out our Customer Service at (888) 822-8293 or orders@bvmedical.com.

When you go to your cart, please add a note stating that you will email your Sales Tax Exemption Certificate. Email your Sales Tax Exemption Certificate to orders@bvmedical.com. We will verify the certification and remove the sales tax if applicable. If you do not provide the certificate then we will cancel your order. If you have any questions or concerns then don't hesitate to contact out our Customer Service at (888) 822-8293 or orders@bvmedical.com.

No, you don't have to create an account! We understand you may not want to create an account, so you can checkout as a guest. If you have any more questions or concerns then don't hesitate to contact out our Customer Service at (888) 822-8293 or orders@bvmedical.com.

Yes, we would be happy to help! Contact our Customer Service at (888) 822-8293. Please note our Customer Service hours are form 10:00 AM to 1:00 PM Central Monday through Friday.

We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, Elo, Shop Pay, Apple Pay, PayPal, PayPal Express, Facebook Pay, Google Pay, and Amazon Pay.

When using electronic payment methods, there is often double or pending charges. These are called Authorization Holds and it is banking industry practice when it comes to electronic transactions using debit or credit cards. Your card will only be charged once though. If the duplicate transaction does not clear within 31 days then please contact your financial institution for rectification, and if there is anything we need to do on our end then please let us know. If you do not see a correction on your statements within 31 days then please don't hesitate to contact our Customer Service by calling (888) 822-8293 or emailing orders@bvmedical.com.

We currently do not accept insurance directly. If your insurance company does reimburse you for purchase of certain medical devices then please refer to your insurer for required documents and information. We would be happy to help provide information required from our end which may include an invoice or sales receipt.

We do accept returns, but returned goods must be in an unused and resalable condition. All authorized returns are subject to a twenty-five (25%) restocking charge. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. For more details, refer to our Refund Policy page. Contact our Customer Service at (888) 822-8293 or email us at orders@bvmedical.com if you would like to start a return.

If your product is the wrong size, fit, or damaged please call (888) 822-8293 or email orders@bvmedical.com and a Customer Service Representative would be happy to assist you!

If your product is the wrong size, fit, or damaged please call (888) 822-8293 or email orders@bvmedical.com and a Customer Service Representative would be happy to assist you!

You can find our Privacy Policy by clicking the link or going to the bottom of our website. If you have any further questions or concerns, please contact our Customer Service at (888) 822-8293 or email us at orders@bvmedical.com

BV Medical will only correspond with you through our official email domain of bvmedical.com such as info@bvmedical.com, orders@bvmedical.com, sales@bvmedical.com, etc. or by phone. You will only receive text messages from BV Medical if you opt in for SMS notifications during checkout. Please do not open any suspicious links. We will never request additional payment from you for redelivery. If you have any further questions or concerns, please contact our Customer Service at (888) 822-8293 or email us at orders@bvmedical.com

Check out our Wholesale Information page. If you have any further questions or concerns, please contact our Customer Service at (888) 822-8293 or email us at orders@bvmedical.com.

Visit our page on Conditions of Sale.

Please make sure you check out our Wholesale Information page before filling out the Wholesale Intake Form.